Messaging

AI agents that use WhatsApp Cloud API

UtilitySpaces gives an AI agent scoped access to WhatsApp Cloud API through its own encrypted connection, not your password. The agent can call 3 named WhatsApp Cloud API tools, and the one that writes waits for a person's approval unless an admin has set the connection to run without asking. Every call is written to a hash-chained audit log with its arguments and its result.

What an agent can do in WhatsApp Cloud API

Send WhatsApp messages from a Meta Cloud API phone number and inspect its templates and status. An agent calls these by name, and matching is exact.

Every tool a WhatsApp Cloud API connection exposes, and whether it writes, which waits for approval by default
Tool	What it does	Waits for approval by default
Get phone number	Get the sending number's verified name and quality rating.	No — read only
List message templates	List approved message templates of a WhatsApp Business Account.	No — read only
Send message	Send a text or template message to a WhatsApp number.	Yes — it writes

2 read tools, 1 write tool. Generated from the connector catalogue the product runs on, so it cannot list a tool that does not exist.

What teams hand an agent in WhatsApp Cloud API

Teams hand an agent the outbound side of WhatsApp: checking the sending number's verified name and quality rating with Get phone number, listing which approved templates exist, and drafting the message. Send message is the only write, and it waits for approval unless an admin has set this connection to run without asking.

Check the sending number's quality rating on a schedule and raise an inbox item when it drops.
Pick the right approved template for a notification by listing message templates and matching the one the situation calls for.
Send an order or appointment confirmation to a number when the matching event happens in another connected app (after a person approves it)

Before you let it write, or keep out: This connector sends but does not read replies, so do not hand the agent a conversation it cannot see; if Send message is ever put to use, pair it with an inbox that holds the incoming side.

What waits for a person

Reads run on their own. These do not — each one waits in Approvals for an owner or admin unless an admin has set this connection to run writes without asking, and every call toWhatsApp Cloud API, approved, rejected or unattended, is logged.

Send message POST

What connecting WhatsApp Cloud API takes

WhatsApp Cloud API uses an API key you create in WhatsApp Cloud API and paste in once. A workspace admin sets the connection up; the fields are:

Permanent Access Token
Phone Number ID

Credentials are encrypted and bound to your workspace, never read back, and every outbound call passes one guarded fetch — the connector security posture sets out exactly how, and the security page covers the platform around it.

Where WhatsApp Cloud API fits

Give an agent WhatsApp Cloud API work by writing a message in the inbox, or put its tools in a scheduled flow. What the run cost is on the cost breakdown.

Other messaging integrations: Chatwoot, Discord, Gmail. Or see every application agents can connect to.

See it doing your actual work

Open a demo workspace, connect one app, and give an agent a real job. No card, no sales call.

Try the demo See pricing

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