Delete your data
Two ways to get your data deleted, and exactly how long it takes.
Last updated
Option 1: delete it yourself
- Sign in at utilityspaces.com/login.
- Open the workspace you want gone.
- Go to Workspace settings.
- Choose Delete workspace and confirm.
Deleting takes effect immediately: agent tasks still in flight are cancelled, the workspace address is freed for reuse straight away, and the workspace moves to a recycle bin where it is no longer reachable. You must be the workspace owner to do this.
To disconnect one application rather than delete everything, open Workspace settings → Connected apps and remove that connector. That revokes our access to it without touching the rest of the workspace.
Option 2: ask us
Email privacy@utilityspaces.com from the address on your account and say what you want deleted — a single workspace, or your whole account. Use the subject line Data deletion request.
Include:
- The email address on the account.
- The workspace name or address, if you only want one of them deleted.
- Whether you also want your login account itself removed.
We reply within one business day and complete every request within 30 days. If we cannot verify that the request comes from the account holder, we will ask you to confirm from the account's own email address before acting.
Facebook and Meta users
This page is the data deletion instructions URL for UtilitySpaces. If you connected UtilitySpaces through Facebook, Instagram or any other Meta platform, or used a Meta login, this is how you get that data removed:
- Remove the app from Meta. In Facebook, go to Settings & privacy → Settings → Apps and websites, find UtilitySpaces, and remove it. That revokes our access at Meta's end.
- Ask us to delete what we already hold. Email privacy@utilityspaces.com with the subject Meta data deletion request, telling us the Facebook or Instagram account involved and the email address on your UtilitySpaces account.
We honour every Meta-originated deletion request within 30 days of receiving it, and confirm by email when it is done. This includes any access token from that connection and any content the connection brought into your workspace.
The timeline
| What | When it is permanently purged |
|---|---|
| A deleted workspace | 30 days after deletion |
| A deleted demo workspace | 7 days after deletion |
| A demo workspace nobody deleted | Expires automatically about an hour after it was created |
| A request sent to us by email | Completed within 30 days |
The recycle bin window exists so an accidental deletion can be undone. Ask us inside that window and we can restore the workspace; after the purge it is gone and nobody can bring it back. Copies remaining in routine backups age out on the backup rotation and are never restored to serve traffic.
What we keep, and why
Invoices and payment records survive deletion, because we are legally required to be able to account for money received. They contain the billing name, the email an invoice was sent to, the amount and the payment reference — no workspace content.
The workspace's audit log also survives the purge. It is the tamper-evident record of what was done in the workspace, including anything done by us, and its entries name the people and agents who acted. It stays attached to a marker that the workspace existed, and no scheduled job deletes it. Support tickets and quote requests you sent us are kept as well. Nothing else is retained.
Getting a copy first
Export what you need before you delete: once the purge runs, we cannot produce a copy. If you want a copy of the personal data we hold about you rather than a deletion, ask at privacy@utilityspaces.com and we will send it within 30 days.
For the wider picture of what we hold and who processes it, see the privacy policy and the sub-processors page.