Terms of service

The short version. Open an account, keep your credentials safe, do not use UtilitySpaces to do anything illegal or abusive, and pay your invoice if you are on a paid plan. Everything you put in and everything your agents produce belongs to you. Your agents act on your instructions and under your permissions, so what they do is your responsibility — which is why a connector write waits for a person's approval unless an admin has chosen otherwise. We provide the service as it is, without warranties, and our liability is capped at what you paid us. Either side can end the agreement. Governing law is set out in section 12.

1. Who this is between

This agreement is between you (or the organisation you are acting for) and the operator of UtilitySpaces. By creating an account, joining a workspace or using the service, you accept these terms. If you are accepting on behalf of a company, you confirm you are allowed to bind it.

2. Accounts

• You need a working email address and a password. Keep the password to yourself; anything done through your account is treated as done by you.
• A workspace has an owner. The owner controls membership, connected applications, agent permissions and the plan, and is responsible for what the workspace does.
• Two-factor authentication is available; turn it on, and use a password you do not use anywhere else.
• Tell us at security@utilityspaces.com immediately if you think an account has been compromised. Resetting your password revokes every existing session server-side.
• You must be at least 16 years old and legally able to enter into this agreement.

3. Acceptable use

Our acceptable use policy is part of these terms and is incorporated by reference. Read it — it is the part that says what gets an account suspended. In brief: no illegal activity, no attacking other people's systems, no spam, no using agents to impersonate a person or an organisation, and no giving an agent access to data you do not have the right to give it.

4. Plans, invoices and activation

The free demo workspace is the trial. It costs nothing, needs no card, and expires automatically about an hour after it is created. Paid plans are $29 per month for Starter, $79 for Team and $249 for Business. Enterprise is not sold as a tier: it is scoped and priced per engagement within a published band of $499 to $4,999 per month, and what it includes is whatever the quotation you sign says it includes. Current limits are on the pricing page.

• Subscriptions and renewals. Paid plans are monthly subscriptions billed in advance. Paying by card authorises automatic renewal: on the same day of each month the card is charged the then-current price of your plan until you cancel. Card payments are processed by Armitage Labs OÜ as merchant of record, under its own buyer terms, and may include local sales tax on top of the plan price. If a renewal payment fails, we retry it; if it still fails, the workspace returns to the free limits at the end of the paid month and nothing is deleted.
• Currency and tax. Prices are quoted and charged in US dollars. Any sales tax, VAT or GST due where you are is calculated and added at checkout by the merchant of record, and shown before you pay. Your bank may apply its own conversion rate if your card is denominated in another currency.
• Cancelling and price changes. You may cancel at any time from workspace settings or by email; cancellation takes effect at the end of the month already paid for, with full access until then and no refund of that month except as set out in the refund policy. We give at least 30 days' notice by email before changing a plan price; renewals after that date are at the new price.
• Activation. Requesting an upgrade grants nothing on its own. The plan takes effect when the invoice is paid and we activate the workspace. Until then the workspace keeps the limits it already had.
• Renewal. Paid plans run for the period the invoice covers. We invoice the next period before it starts; if that invoice is not paid, the workspace returns to free limits rather than being deleted.
• Taxes. Prices exclude any tax or bank charge that applies to you. Where a tax is due on the transaction, it is added to the invoice.
• Price changes. We will give at least 30 days' notice by email before a price change affects your next invoice.

Refunds and cancellations are covered by the refund policy, which is also part of these terms.

5. Agents, and who is responsible for them

This is the part that matters most, so it is spelled out rather than buried.

• Agents act for you. An agent runs on the instructions you write, with the tools you enable, against the applications you connect, on the schedule you set. Its actions are your actions. You are responsible for them exactly as you would be for an employee you gave the same access to.
• No write runs that nobody allowed. A connector write waits for approval by a person unless a workspace administrator has set that connection to run without approval, a delete always requires approval, and every call, approval decision and change to a write policy is written to a hash-chained audit log. This is a safety net, not a guarantee: you should still scope an agent's permissions to the minimum job it has to do.
• Model output is not advice. Language models get things wrong, invent details and misread instructions. Do not use agent output as legal, medical, financial or safety advice, and check anything consequential before acting on it.
• Connected applications are yours. When you connect an application, you confirm you are allowed to grant that access, and you remain bound by that application's own terms. Disconnecting it at any time is a single action in workspace settings.
• Provider terms flow through. Requests sent to an AI provider are subject to that provider's acceptable use rules as well as ours, whether the traffic runs on our gateway or on a key you supplied.

6. Who owns what

• Your data is yours. Messages, files, tasks, documents, agent configurations and everything else you put into a workspace remain yours. We claim no ownership of it.
• Your outputs are yours. As between you and us, whatever your agents produce in your workspace is yours. We do not claim rights in it and we do not use it to train models.
• The licence you give us. Only the narrow one needed to run the service: permission to store, transmit, display and process your content so the product works, and to send the parts of it an agent needs to the AI provider handling that request. Nothing more, and it ends when the content is deleted.
• Our software is ours. The UtilitySpaces software, the name, the logo and the hosted service remain ours. This agreement gives you the right to use the service, not a licence to the software behind it.
• Feedback. If you send us an idea for the product, we may use it without owing you anything. We will not publish your name against it without asking.

7. Availability

We run this on our own infrastructure and we work to keep it up, but we do not offer a contractual uptime guarantee and you should not plan around one. We will give notice of planned maintenance where we reasonably can. If a defined service level matters to your business, talk to us about an Enterprise arrangement.

8. No warranty

The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted, error-free, or that agent output will be accurate or suitable for any particular use.

9. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost business or lost or corrupted data, however caused. Our total aggregate liability arising out of or relating to this agreement is capped at the amount you actually paid us in the twelve months before the event giving rise to the claim. If you have paid us nothing, our liability is capped at nothing — which is the honest position for a free demo workspace.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

10. Your indemnity

You will cover us against claims brought by a third party arising from your content, your use of the service, what your agents did with the access you gave them, or your breach of these terms or the acceptable use policy.

11. Ending the agreement

• You, any time. Delete your workspace from workspace settings, or write to support@utilityspaces.com. Deletion cancels agent tasks still in flight, frees the workspace address immediately, and starts the purge timer described on the data deletion page.
• Us, for cause. We may suspend or close an account that breaches the acceptable use policy, attacks the service, or leaves an invoice unpaid after notice. Serious abuse can be suspended immediately; anything else gets notice and a chance to fix it first.
• Us, for convenience. If we ever discontinue the hosted service, we will give at least 60 days' notice, refund the unused part of any prepaid period, and leave you enough time to export your data, which a workspace owner can do from Settings.
• What survives. Ownership, the warranty disclaimer, the liability cap, the indemnity and governing law survive termination.

12. Governing law

This agreement is governed by the laws of the Arab Republic of Egypt, whose courts have exclusive jurisdiction over any dispute arising from it. Before going to court, please write to legal@utilityspaces.com — almost everything is resolvable by email.

If you are a consumer, that paragraph takes nothing away from you. Nothing in these terms removes a protection you have under the consumer law of the country you live in, and nothing in them obliges you to sue us somewhere inconvenient. A consumer resident in the EU, the EEA or the UK keeps the mandatory protections of their own country's law and may bring proceedings in their own local courts. The clause above is written for business customers, which is nearly everyone here; wherever it conflicts with a consumer right, the consumer right wins.

13. Changes to these terms

We may update these terms. The date at the top of this page always shows the last substantive revision. For a material change we will email workspace owners at least 30 days before it takes effect; continuing to use the service after that date means you accept the new version. If you do not, delete your workspace before the change lands and we will refund any unused prepaid period.

14. Odds and ends

• These terms, the acceptable use policy, the refund policy, the privacy policy and, where it applies, the data processing addendum are the whole agreement between us.
• If a court finds one clause unenforceable, the rest stays in force.
• Not enforcing something once does not waive the right to enforce it later.
• You may not transfer this agreement without our consent. We may transfer it as part of a sale of the business, on notice to you.
• Sanctions and export control. You confirm that you are not on, and not owned or controlled by anyone on, a restricted-party list operated by the UN, the EU, the UK, or the United States, and that you are not located in a country or territory those rules place under a comprehensive embargo. You agree not to use the service, or let anyone use it through you, where doing so would breach a sanctions or export-control rule that applies to either of us. If that stops being true, tell us; we may suspend or terminate the account immediately if we have to in order to comply, and we will say that is the reason.